Cancellation Policy

This page explains cancellations and date changes after you have booked. Because we arrange hair & makeup and the studio around your shoot date, the following cancellation fees apply to last-minute cancellations.

How to contact us

Please contact us about cancellations or date changes via the contact form or our official LINE account. The date we receive your message is treated as the date of notice.

Cancellation fees

Up to 14 days before the shoot

Free

13 to 8 days before

30% of the shoot fee

7 to 4 days before

50% of the shoot fee

3 days before to the day of the shoot

100% of the shoot fee

The categories above are a draft for your reference. Final terms will be set according to when arrangements actually begin.

Changing the date

If you contact us at least ◯ days before the shoot, we will change the date free of charge once. Changes after that follow the same categories as cancellation fees.

Cancellation due to our circumstances or weather

If we are unable to carry out the shoot for reasons on our side, we will either refund the full amount you paid or move the shoot to another date. If an outdoor shoot cannot go ahead due to bad weather, we will reschedule without any cancellation fee.

Cancelling photo sessions and retreats

Small-group events have separate terms from individual shoots, because cancellations affect other participants due to limited capacity. Please check the details in each event's information. Accommodation costs will be described here.

Refunds

When a refund is due, we will transfer it within ◯ business days of hearing from you. We cover the transfer fee.